Shipping & Returns
I try to ship items within 2-3 working days, but if they are customised or made to order or at busy times of the year such as Christmas, then this does take longer.
All items are free shipping within the UK, for overseas customers I have a flat rate shipping fee. This works out cheaper if you buy more than one item, so maybe get together with friends or family to place an order?
All items are sent via Royal Mail, First Class within the UK and Royal Mail International where applicable. Select your country at checkout and your shipping amount will be added to your total.
DOMESTIC SHIPPING WITHIN THE UK - FREE
INTERNATIONAL - £6.55 (Flat Rate)
NO SHIPPING AVAILABLE TO EUROPE
Due to Import/Export changes within the EU
RETURN & EXCHANGE POLICY
Returns are at your cost and the item must be returned within 1 week of receipt if within UK, (3 weeks outside the UK). I cannot accept customised item returns for obvious reasons. Your pet is unique so he or she may be the only one with his or her name.
If you are placing an order for a customised and/or made to measure item please double check your measurements before placing your order, because once I receive your order it cannot be changed.
If you do need to return something please email me so I can give you the return address.
Face masks are non returnable so please make sure you select the correct rating and size, if applicable, before checkout. And if you need advice on which size is best for you please email me. Thank you.